Here at Agento.com.au, we offer free Australia Post regular parcel shipping for any orders over $30, or a flat fee of $5. We normally dispatch orders by the next business day, once receiving them. Then the time taken for delivery depends on the freight method you choose. These are listed below:
|Posted for delivery||Estimated delivery by (business days)|
|Within metropolitan areas of capital cities||2 days|
|Between a metropolitan area of a capital city and a country location***||4 days|
|Between country locations***||5 days|
We get it… Sometimes you order the wrong product or you’re unhappy with your purchase. If you wish to return a product, it must be unopened (as we don’t refund or exchange open or used products) and sent back to us via tracked shipping. This needs to occur within 30 days of your purchase. If there is a genuine mix-up, we will happily refund your order (subject to review).
Unfortunately, if your order has passed the 30-day mark, we will not be able to help you.
Once your return is received (and is acceptable), we will issue a refund and we will send an email to notify you. Please note that return mail costs are the responsibility of the customer.
Please feel free to contact us if you require any more information.